Welcome to Sleeprite. Below is our terms and conditions - Please read them carefully, as you agree to be bound by them when making a purchase.
Description of products
We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice.
Dimensions where given, are supplied by the manufacturers and displayed by us in good faith. They should be regarded as being for guidance only. If you are ordering an item where precise dimensions are critical, please contact us before ordering and we will make further enquiries on your behalf.
Payment for orders
Our website has been designed with YOU the customer in mind. It not only looks great but it is also extremely easy to use. Simply browse our products and services and select which items you wish to purchase – make sure you are specific with sizes etc if options are available. These items will be added to your shopping cart which you can check at anytime. Once you have finished simply select the check out and follow the steps indicated on screen. If you have any problems or require any additional help please don’t hesitate to call us 02890460422.
Cancellation
You may cancel your order at any time within 3 days of placement without charge, provided the goods have not already been dispatched. Any orders cancelled after this time will incur a 25% cancellation fee.
Any goods returned within 5 days of receipt will attract a full refund, with the only liability on the customer being the costs of delivery and collection. The goods must be in their original packaging and be in perfect condition. A refund will only be given when the returned goods have been received and inspected by us – this process can take up to 30 days.
Product guarantee
All furniture from Sleeprite comes with a 1 year guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced
Replacement of damaged goods
Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customers own interests to unwrap and fully inspect all furniture at the time of delivery.
Customers have up to 7 days following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs.
Delivery
All items featured on this web site are normally delivered to the customer within 4-6 weeks. In some cases there may be delays and the delivery time may need to be extended. If this occurs we will contact you with a new approx delivery time.
Vehicle Access
Please help us to ensure a satisfactory delivery by telling the delivery company if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of the unsuccessful delivery.
Goods delivered by the delivery company will be placed in the customer’s preferred room, provided that reasonable access is available.
If assistance is likely to be required in unpacking and inspection of the goods, please mention this to the delivery company when they telephone to arrange delivery.
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.
It will not be the responsibility of Sleeprite to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.
Protection of carpets and flooring
Staff making deliveries are required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we strongly advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.
Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. Sleeprite does not undertake to assemble these items. However, if assistance is required with assembly this service can be purchased in advance from the delivery company. Please discuss your requirements with them when they telephone to arrange delivery.
Delivery times
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Delivery of self assembly furniture
Self assembly furniture in its own packaging is normally delivered by courier direct from the manufacturer (there are some exceptions to this, such as self-assembly dining sets, please check when ordering if you are unsure). Please see the terms and conditions below relating to delivery by courier.
Delivery by courier
Divan beds and self assembly furniture are normally delivered by courier. Where goods are delivered by courier, the following terms apply:
1. Drivers are often alone, and for heavier items will need some assistance to unload the goods.
2. We pay extra for the items to be booked in prior to delivery, however the courier company sometimes turn up without booking in, if this is not convenient, then please be firm with them, arranging a mutually convenient date.
3. When items are in stock and ready to be dispatched, we quote 3 – 5 working days for items that are being sent by courier, however it can occasionally take longer.
4. All Items must be unpacked and checked on delivery prior to signing the delivery documents from the courier company.
5. If items have any damages they must be sent back on the same courier van that delivers them, with the packaging back on them, and signed for as damaged.
6. Any damages must be reported prior to the departure of the delivery drivers/ courier.
7. The courier company have it in their terms and conditions that they must allow you the customer a reasonable time to check the goods, before accepting.
8. All returned items, are reordered automatically for customers.
9. Customers have the right to cancel any goods they receive, up to 7 days after receipt, and receive a full refund. The goods must be in their original packaging, and be in perfect condition. The customer will be liable for all delivery and collection costs incurred should they cancel within the 7 days. A refund will only be given, once the goods have been received by us, and inspected.
10. If you choose not to have your furniture assembled by our professional assembly team we will not accept any liability for damages to any items. Great care is taken in packaging and inspection of goods so we cannot be accepted to cover any damages caused by customers during self assembly.
Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.
It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal.
Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The furniture we supply is not suitable for areas, which attract strong sunlight and heat such as conservatories.
Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.
No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
Distressed furniture
Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Painted furniture
Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such a lighting of the furniture when photographed, editing of images and variations between video display units (VDUs).
Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a thin or mist coat.
Website Prices
If a price has been shown incorrectly on the our website, the we reserve the right to cancel any customer orders placed at that price and return in full any payment received.
Special orders
Goods which are ordered to a non-standard specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by Sleeprite. This includes any carriage costs incurred or any charges made to us by the manufacturer.
All special orders are subject to a non-refundable deposit of 50%.
Returns
In the rare event that you either do not like your furniture or there is a problem with it, we must be notified in writing within 7 days of delivery. After we have acknowledged your request, we will collect the furniture as soon as possible - usually within 7 days. Where the furniture is deemed to be damaged or defective, we will issue a full refund within 30 days however photographic evidence must be provided when the initial claim is being made. If the furniture is not deemed to be damaged or defective, and it is received back with no signs of damage or misuse, then we will issue a refund minus the cost we have incurred in transporting the furniture.
All returns should be returned in their original packaging and please do not introduce any new packaging unless agreed by ourselves. All returns must be returned using our courier.
Please note that it is your responsibility to inspect all items on delivery. If you accept the items from the courier and sign for them we will not be held responsible for any damages caused. You are totally within your right to inspect all items before signing for them despite some courier’s impatience.
Please note, we cannot accept the return of the following items:
1. Mattresses and divan beds unless unopened and in their original packaging.
2. Any partially assembled flat pack furniture.
3. Any item that has been made specific to your requirements e.g.. Special painted finishes.
4. Any electrical item which appears to have been tampered with.
Use of Sleeprite’s web site
Sleeprite owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.
Any links to third-party websites are provided for information only and do not imply an approval or endorsement of the site. Sleeprite shall not be held responsible for the contents of any linked site; and shall be under no liability arising from your use of these sites.
The site is provided 'as is' and without warranty of any kind to the extent allowed by the applicable law. Sleeprite does not warrant that the Site is free of errors and/or omissions, worms, viruses, Trojan horses and the like. You are solely responsible for your use of the site and any materials contained therein.
Variation of Terms & Conditions
Sleeprite reserves the right to change these Terms & Conditions at any time and without notice. You will be automatically bound by these modifications when you use the site, and should periodically read these Terms.
